Privacy policy
This policy explains how SelectVoice collects, uses, stores, and deletes information when you visit the site, create an account, make a purchase, or upload media for processing.
Short version
- We do
- Process media within our own privately managed infrastructure.
- Temporarily store files in private systems using signed, non-public access links.
- Encrypt data in transit and at rest.
- Automatically delete uploads, intermediate data, and outputs within a short, defined retention window.
- We do not
- Use uploaded media or outputs to train AI models.
- Sell or share your media for advertising.
- Send uploaded video or audio to external AI services for processing.
- Retain media beyond the stated retention window.
- Make uploaded or processed files publicly accessible.
Details
- Uploaded media
- When you upload video or audio to SelectVoice, we use it to run the voice isolation job you request. Uploads are not treated as long-term storage, public user-generated content, or training data. Raw uploads are deleted after processing completes, currently within 24 hours.
- Processing artifacts
- Voice isolation may require temporary intermediate data, including extracted frames, face detections, face crops, audio segments, intermediate files, status events, and processing logs. These artifacts exist only to complete the requested job and are deleted automatically with the job or earlier.
- Processed results
- After processing, SelectVoice stores the output briefly so you can preview or download the result. Processed results are available for a limited download window, currently up to 7 days, and are deleted automatically after that window closes.
- Download links
- Download access is provided through signed, expiring links. Link expiration controls access to a file; file deletion follows the retention schedule described in this policy. Uploaded and processed files are not public or indexable.
- Infrastructure and service providers
- Media processing runs inside SelectVoice-controlled infrastructure. We do not send uploaded video or audio to external AI services for processing. Google Cloud provides infrastructure, storage, and compute services. Stripe processes payments, and we do not store full credit card numbers on our servers.
- Security
- We use standard technical safeguards to protect uploaded media, intermediate files, processed outputs, and account-related information. Data is encrypted in transit and at rest. Access to production systems is limited to authorized personnel for service operation, support, security, debugging, abuse prevention, or legal compliance.
- Analytics and logs
- We collect operational and product usage data needed to run, secure, debug, and improve the service. This may include job status, upload size, processing duration, errors, browser or device information, and feature usage. Analytics are about service operation and product usage, not the contents of uploaded media.
- Free trial abuse prevention
- For signed-out free previews, we may use derived hashed device identifiers, IP address signals, and related request metadata to prevent repeated abuse of the free trial. These identifiers are used for abuse prevention, are not used for advertising, and are not used to create an account by default.
- Deletion requests
- Media files are automatically deleted according to the retention schedule above. You may contact us to request deletion of account data or media-related records. Some records may be retained where required for billing, security, fraud prevention, abuse prevention, dispute resolution, or legal compliance.
Contact
- Privacy requests
- For privacy requests, deletion requests, or questions about how SelectVoice handles data, contact privacy@selectvoice.ai.
Last updated on: May 1, 2026